Privacy Policy
Last updated: 10 June 2026
This Privacy Policy explains how 360 Home Healthcare (“we”, “our”, or “us”) collects, uses, stores, processes, transfers, protects, discloses, and retains personal information and health-related information through its websites, mobile applications, telemedicine platforms, patient portals, diagnostic systems, pharmacy services, home healthcare services, rehabilitation services, wellness programs, and all related healthcare offerings. By using our services, you acknowledge and consent to the practices described in this Policy.
1. Scope of this Privacy Policy
This Policy applies to patients, caregivers, guardians, family members, doctors, physiotherapists, consultants, diagnostic users, pharmacy customers, wellness program participants, website visitors, and mobile application users.
2. Categories of Information We Collect
We may collect identity information, demographic information, contact information, photographs, government identification records, insurance information, payment information, device information, location information, and healthcare records.
3. Health and Sensitive Personal Information
We may collect medical history, diagnoses, prescriptions, laboratory reports, radiology images, allergies, medications, surgeries, rehabilitation records, physiotherapy assessments, fitness assessments, dietary information, treatment plans, and clinical outcomes.
4. Information Collected Automatically
We may collect IP addresses, browser information, device identifiers, operating system data, crash logs, cookies, analytics information, session information, and application usage patterns.
5. Information from Third Parties
We may receive information from hospitals, laboratories, insurers, pharmacies, doctors, caregivers, family members, referral partners, payment providers, and government authorities where permitted by law.
6. Purposes of Processing
Information may be processed to provide consultations, telemedicine services, diagnostics, rehabilitation, pharmacy services, home healthcare services, appointment scheduling, billing, patient support, training, research, quality assurance, and regulatory compliance.
7. Telemedicine and Video Consultation Data
Audio recordings, video streams, consultation notes, prescriptions, screenshots, chat records, uploaded reports, and communications may be processed for clinical, legal, and operational purposes.
8. Diagnostics and Laboratory Data
Laboratory samples, reports, imaging records, pathology reports, diagnostic interpretations, and related healthcare information may be processed and retained.
9. Pharmacy Information
Prescription details, medication history, dispensing records, delivery information, and related transactional data may be collected and processed.
10. Physiotherapy and Rehabilitation Data
Treatment plans, exercise records, rehabilitation assessments, progress reports, functional evaluations, and wellness records may be collected.
11. Home Healthcare Information
Information necessary to coordinate home visits, treatment delivery, caregiver interactions, and safety assessments may be collected.
12. Legal Basis for Processing
Processing may occur on the basis of consent, contractual necessity, legitimate interests, healthcare delivery requirements, public interest obligations, and compliance with applicable laws.
13. Consent
By providing information or using our services, you consent to collection and processing of information as described in this Policy. Additional consent may be obtained for specific services.
14. Data Sharing
We do not sell personal information. Information may be shared with doctors, hospitals, laboratories, pharmacies, payment processors, technology providers, insurers, auditors, regulators, legal advisors, and government authorities where necessary.
15. Cross-Platform Healthcare Coordination
Information may be shared among departments and services of 360 Home Healthcare to facilitate integrated healthcare delivery.
16. Research and Educational Activities
De-identified or anonymized information may be used for medical research, clinical audits, healthcare education, quality improvement, publications, and training activities.
17. Cookies and Similar Technologies
We may use cookies, pixels, tags, SDKs, analytics tools, and similar technologies to improve functionality, security, and user experience.
18. Data Security
We implement administrative, technical, organizational, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
19. Access Controls
Access to information is restricted to authorized personnel with a legitimate business or clinical need.
20. Data Retention
Information may be retained for periods required under medical, tax, accounting, legal, regulatory, insurance, audit, and dispute resolution requirements.
21. User Rights
Subject to applicable law, users may request access, correction, updating, deletion, restriction of processing, data portability, withdrawal of consent, or information regarding processing activities.
22. Withdrawal of Consent
Withdrawal of consent may affect our ability to provide certain services and may not apply where retention is legally required.
23. Children's Privacy
Information relating to minors may be collected with authorization from parents, guardians, or legally authorized representatives.
24. Third-Party Services
Third-party payment providers, cloud service providers, messaging services, analytics vendors, communication providers, and healthcare partners may process information according to their own policies.
25. Data Breach Management
360 Home Healthcare may investigate, contain, report, and remediate security incidents in accordance with applicable laws and internal policies.
26. International Transfers
Information may be stored or processed using systems located in different jurisdictions subject to appropriate safeguards and legal requirements.
27. Marketing Communications
Users may receive healthcare updates, wellness information, appointment reminders, educational content, and service-related communications. Users may opt out of certain non-essential communications.
28. Automated Processing
Certain functions may use automated systems, analytics tools, clinical support technologies, fraud prevention tools, or operational algorithms.
29. Regulatory Compliance
This Policy is intended to support compliance with applicable Indian laws including healthcare, information technology, consumer protection, and data protection requirements.
30. Limitation of Liability
While reasonable safeguards are implemented, no method of electronic storage or transmission can be guaranteed to be completely secure.
31. Changes to this Privacy Policy
We may modify this Policy periodically. Continued use of services following publication of revisions constitutes acceptance of updated terms.
32. Contact and Grievance Redressal
Questions, requests, complaints, or privacy-related concerns may be submitted through officially designated 360 Home Healthcare communication channels.